At Dexo.chat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully.

Our Privacy Commitment

We are committed to protecting your privacy and ensuring the security of your personal data. We are GDPR compliant and SOC 2 Type II certified.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

Name and email address
Phone number
Company name and job title
Billing and payment information
Profile information and preferences

Usage Data

We automatically collect certain information when you use our platform:

Device and browser information
IP address and location data
Pages visited and features used
Time and date of access
Referring website addresses

Message Data

To provide our messaging services, we process messages sent through our platform. This includes message content, sender and recipient information, timestamps, and delivery status.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send billing information
Respond to your inquiries and provide customer support
Send administrative information and updates
Improve our products and develop new features
Analyze usage patterns and optimize performance
Detect and prevent fraud or security threats
Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share data with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

Channel Partners

To deliver messages through platforms like WhatsApp, Instagram, and Telegram, we share necessary data with these channel providers as required by their APIs.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your information, including:

256-bit SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Multi-factor authentication
Regular security audits and penetration testing
SOC 2 Type II certification
Access controls and employee training

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to certain types of processing
Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

We operate globally and may transfer your data to countries outside your residence. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Dexo.chat Privacy Team

Email: [email protected]

Address: 100 Market Street, Suite 400, San Francisco, CA 94105

Your Data is Protected

We are SOC 2 Type II certified and GDPR compliant. Your data is encrypted and protected by enterprise-grade security measures.