Data-Driven Decisions
Made Simple
Unlock the power of your customer conversations. Real-time analytics, custom reports, and actionable insights to optimize every interaction.
Performance Overview
+24% this monthTotal Conversations
48,294
Avg Response Time
2.4 min
↓ 18% fasterCustomer Satisfaction
94.8%
↑ 5.2%Pre-built Reports
Live Dashboards
Data Accuracy
Monitoring
Everything You Need to Measure Success
From conversation metrics to team performance, get a complete picture of your customer engagement.
Custom Dashboards
Build personalized dashboards with drag-and-drop widgets. Display the metrics that matter most to your business.
Real-Time Analytics
Monitor conversations, response times, and customer satisfaction scores in real-time. React instantly to trends.
Team Performance
Track individual and team metrics. Identify top performers, training needs, and optimize workload distribution.
Conversion Tracking
Track customer journeys from first contact to conversion. Measure ROI across all messaging channels.
Response Time Analysis
Measure first response time, resolution time, and identify bottlenecks. Set SLA targets and track compliance.
Scheduled Reports
Automate report generation and delivery. Receive daily, weekly, or monthly insights directly in your inbox.
Track Every Metric That Matters
From conversation volume to customer sentiment, our analytics platform gives you complete visibility into your customer interactions.
Conversation Analytics
Volume, duration, peak hours, and channel distribution
Agent Productivity
Conversations handled, average handle time, CSAT scores
Customer Insights
Sentiment analysis, common topics, satisfaction trends
Business Impact
Conversions, revenue attribution, cost per conversation
Channel Performance
Export & Integrate Your Data
Connect your analytics with your existing tools. Export data in multiple formats or sync directly with your BI platform.
CSV/Excel Export
Download reports in CSV or Excel format for offline analysis and sharing.
API Access
Programmatic access to all your analytics data via our RESTful API.
BI Integrations
Connect with Tableau, Power BI, Google Data Studio, and more.
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